Contact Us

To ensure the safety of our staff, we have closed our call centre temporarily and we are unable to receive calls at this time.

If you have any questions, please contact us via our chat facility during office hours or email us. We aim to respond to all emails within two working days.

Need to speak to us here at For all queries other than claims and overseas medical assistance please contact us on any of the below and we will do our best to reply within a suitable time frame:

Claims and Overseas Medical Assistance enquiries should be addressed to the parties shown within your insurance policy documents.


01376 809178 or 0330 880 1792

Opening Hours:
Mon - Fri 9am - 5pm, Sat 8.30am - 4pm

Calls may be monitored or recorded


We endeavour to respond to all email queries within 24 hours.

Or write to us at:

We endeavour to respond to all written queries within two working days.

Traveladder Customer Services Department
Brokersure Ltd
Digital House
Threshelfords Business Park
Inworth Road

IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. All our policies will only provide cover, if prior to your trip commencing, the Foreign, Commonwealth & Development Office has NOT advised against all (or all but essential) travel to your chosen destination. If you unsure about the cover we offer please contact our friendly team. We can assist you via telephone Mon - Fri 9am - 5pm, Sat 8.30am - 4pm or alternatively email If your query is regarding a claim please click here for further details.

0330 880 1792