To ensure the safety of our staff, we have closed our call centre temporarily and we are unable to receive calls at this time.
If you have any questions, please contact us via our chat facility during office hours or email us. We aim to respond to all emails within two working days.
Need to speak to us here at Traveladder.co.uk? For all queries other than claims and overseas medical assistance please contact us on any of the below and we will do our best to reply within a suitable time frame:
Claims and Overseas Medical Assistance enquiries should be addressed to the parties shown within your insurance policy documents.
01376 809178 or 0330 880 1792
Mon - Fri 9am - 5pm, Sat 8.30am - 4pm
Calls may be monitored or recorded
We endeavour to respond to all email queries within 24 hours.
We endeavour to respond to all written queries within two working days.
Traveladder Customer Services Department
Threshelfords Business Park
Coronavirus (Covid-19) FAQ's click here.
IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. All our policies will only provide cover, if prior to your trip commencing, the Foreign, Commonwealth & Development Office has NOT advised against all (or all but essential) travel to your chosen destination. If you are considering travelling against advice outlined by the FCDO https://www.gov.uk/foreign-travel-advice to selected countries within Europe on the Amber or Red list, and you feel it is safe to do so, we may be able to offer you cover too. Please note this cover is not available via our website so please call our friendly team on the number above for more information. We can assist you via telephone Mon - Fri 9am - 5pm, Sat 8.30am - 4pm or alternatively email email@example.com. If your query is regarding a claim please click here for further details.